Terms of service

Floreva – Terms & Conditions

Welcome to Floreva — where nature meets design through beautifully curated hanging plants, floral arrangements, and botanical décor that elevate your everyday spaces.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Floreva customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction completed online through our website.
Durable Medium: Any format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the Floreva website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: GJ SUMMIT LIMITED
Registered Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG
Registration Number: 80000509

4. Our Offer

At Floreva, we are committed to:

  • Offering carefully curated hanging plants, floral arrangements, planters, and botanical décor
  • Providing accurate product descriptions and high-quality images
  • Displaying transparent pricing, including applicable taxes and shipping at checkout
  • Keeping product availability and stock information updated

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after successful checkout
  • Payments are securely processed through trusted third-party providers

Floreva reserves the right to cancel orders in cases of suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery (where applicable).

Products must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • Items must be returned in original, undamaged condition to qualify for a refund
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • Floreva reserves the right to correct pricing errors at any time
  • International customers are responsible for customs duties, taxes, or import fees

9. Product Quality & Care

Every Floreva order is carefully quality-checked before dispatch.

Please note:

  • Natural variations in plants, flowers, and foliage may occur due to seasonality and organic characteristics
  • Colors and sizes may slightly differ due to lighting, screen settings, or availability

Any issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Improper plant care or neglect
  • Exposure to extreme heat, cold, or lack of water
  • Natural wear and tear or seasonal changes
  • Damage caused by pets or external factors

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Standard delivery may take up to 30 days, depending on destination
  • Customers will be notified of delays or stock-related issues

If delivery is not possible, a replacement or full refund may be offered.

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and other secure payment methods

For any payment-related concerns, please contact our support team.

12. Complaints & Customer Support

  • Issues must be reported within 7 days of receiving your order
  • Our support team aims to respond within 14 business days

Valid complaints may be resolved through replacement, refund, or store credit depending on the situation.

13. Dispute Resolution

Floreva is committed to resolving disputes fairly and transparently.
Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Floreva is not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Courier disruptions
  • Supply chain interruptions

15. Governing Law

These Terms are governed by applicable local laws, unless consumer protection laws provide greater rights.

16. Changes to Terms

Floreva reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website and will take effect immediately upon posting.